Shipping policy

READY-MADE / READY-TO-SHIP PRODUCTS

Ready-made-only orders, such as the Halloween 16-sticker pack, ordinarily
leave Hilliard Made within 1–3 postal business days after payment. For this
commitment, only Monday–Friday days when our local USPS office is open and
accepting outgoing packages count as postal business days. Saturdays,
Sundays, USPS-observed holidays, and unexpected postal closures do not count.
An order is considered shipped when handed to the carrier; carrier transit and delivery take additional time. We do not guarantee delivery by Halloween or a specific date.

Orders containing both premade and custom products normally ship together
after custom artwork, proof approval, and production are complete. Customers
who want items to ship separately should place separate orders, each subject to its
own shipping charge. The proof-approval production-timing provisions elsewhere
in this Shipping Policy apply to custom orders, not to premade-only orders.

Standard U.S. shipping remains $8 on eligible orders below a $99 merchandise
subtotal. Orders with eligible merchandise subtotal of at least $99 after
discounts and before tax/shipping qualify for free standard U.S. shipping at
checkout. The stated shipping timeframe is separate from carrier transit.

For any shipping delay, Hilliard Made will contact affected customers and
provide options as required by applicable law.

Hilliard Made produces custom and made-to-order products. Production and shipping timing can vary by order.

Standard U.S. Shipping Rates

Standard U.S. shipping is $8 for orders under $99. Orders with an eligible merchandise subtotal of $99 or more qualify for free standard shipping.

The $99 threshold is calculated after discounts and before taxes and shipping charges. This offer applies to standard shipping to eligible destinations in our U.S. shipping zone. Destination eligibility and available shipping options are confirmed at checkout. When your order qualifies, select Free Standard Shipping at checkout.

Free shipping does not shorten production time or create a guaranteed ship or delivery date. Production timing still begins only after proof approval and receipt of the artwork and information needed to produce your order.

When Production Timing Begins

Production turnaround begins only after:

The customer has approved the proof
Hilliard Made has received the artwork and information reasonably needed to produce the order

The order date or payment date does not by itself start the production turnaround period.

Production Estimates

Any processing, turnaround, ship, or delivery time shown on our website or communicated to a customer is an estimate unless Hilliard Made expressly agrees otherwise in writing.

Hilliard Made does not guarantee a specific:

Production completion date
Ship date
Delivery date

Production estimates may change because of:

Proof revisions
Order quantity or complexity
Current workload
Material availability
Equipment issues
Supplier delays
Holidays
Severe weather
Power or internet outages
Other circumstances beyond our reasonable control

Shipping and Carrier Transit

After an order is completed, it may be shipped using a carrier and service available for the destination.

Available shipping methods, destinations, and charges are shown at checkout when applicable.

Carrier transit times are estimates provided by the carrier and are separate from Hilliard Made production time.

Once a package has been accepted by a carrier, transit timing is outside Hilliard Made’s direct control.

Weather, peak-volume periods, carrier disruptions, routing errors, and other events may delay delivery.

Tracking information will be provided when tracking is available for the selected shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

We cannot guarantee that an address can be changed after an order has entered production or has been prepared for shipment.

If a shipment is returned, delayed, lost, or misdelivered because of an incorrect or incomplete address supplied by the customer, additional shipping or remake charges may apply.

Lost, Missing, or Damaged Shipments

If a package arrives materially damaged, contact hilliardmade@yahoo.com within 7 calendar days of delivery.

Please include:

Your order number
Clear photos of the package
Clear photos of the damaged product

If tracking has stopped updating for an unusual period, or a package is marked delivered but cannot be located, contact us promptly.

Hilliard Made may assist with a carrier investigation or claim when appropriate.

Carrier investigations can take time, and a specific outcome, replacement, refund, or delivery date is not guaranteed except where required by applicable law.

Hilliard Made is not responsible for theft or loss occurring after a carrier records a package as delivered, except to the extent required by applicable law.

Shipping Charges

Shipping charges are generally nonrefundable after a shipment has been accepted by the carrier, except when required by law or when Hilliard Made determines that a refund is appropriate because of our error.